Orange pom-pom beret knitted in silk cashmere

We ship with DHL Parcel and UPS, both with use of Track & Trace delivery. This means you will have to sign for your delivery.

What if I am not in when the delivery arrives?

Don’t worry, if you are not in, the delivery company will leave you a note. Either you will have to pick it up from a postal service in the neighbourhood or they will try a second delivery – it depends on how your local post works.

What is the delivery cost?

We pay for the shipping. If you live outside the EU you may have to pay import duty in which case you must meet any additional charges for customs clearance. How much you will have to pay depends on the legislation in your country and is outside our control. We recommend you contact your local customs office for further information.

What is the delivery time?

We aim to ship within three working days and will notify you once your order has been shipped. The delivery time depends on the destination, but Europe is normally within one week after shipping. Please note that all shipping times given are approximates.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, force majeure, labour disputes, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We want you to love your item from us, and fully understand that sometimes you will have to return an item. We take back all undamaged and unworn goods providing that we have been notified within 14 days of receipt. Once we have been notified we will provide you with a return address. All items must be returned within 30 days. We’ll give you back to amount you paid for the item or offer an exchange, whichever you prefer. Once we have confirmed receipt of returned item, we will refund you. The original Asneh tags must be attached to the item.

If you are located outside the European Union: Please make sure to fill out the custom declaration exactly as it was filled out when you received the package.

We love to help, so if you have any queries about your new item don’t hesitate to contact us.

Will I have to pay for the return?

Yes, you will have to pay for the return shipping. How you return is up to you, but make sure you have proof of your shipping. We highly recommend that you use Track & Trace.