We ship with DHL Parcel and UPS, both with use of Track & Trace delivery. This means you will have to sign for your delivery.
What if I am not in when the delivery arrives?
Don’t worry, if you are not in, the delivery company will leave you a note. Either you will have to pick it up from a postal service in the neighbourhood or they will try a second delivery – it depends on how your local post works.
What is the delivery cost?
We pay for the shipping. If you live outside the EU you may have to pay import duty in which case you must meet any additional charges for customs clearance. How much you will have to pay depends on the legislation in your country and is outside our control. We recommend you contact your local customs office for further information.
What is the delivery time?
We aim to ship within three working days and will notify you once your order has been shipped. The delivery time depends on the destination, but Europe is normally within one week after shipping. Please note that all shipping times given are approximates.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, force majeure, labour disputes, civil commotion, malicious damage, explosion, governmental actions and any other similar events.